Engraved Handwriting on Wood Sign Signature Display Idea Custom Memorial Gift Engrave Personalized Family In Memory of Dad Gift Remembrance

Care instructions

All cutting boards are hand wash only. If using an engraved cutting board as more than decoration, we recommend only cutting on the side without the engraving to preserve the quality of the engraving.

Do you accept returns, exchanges or alterations of engraved gifts after delivery?

Due to the custom nature of the items we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Do you provide proofs of your items before engraving?

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups of every order. When requested, we will provide a proof. Proofs need to be approved within 6 hours to stay within the shipping timeline. Otherwise, the shipping estimated time will be extended. Once the shipping timeline is extended, if we do not hear back before that ship date, we will complete the order as it was sent in the proof.

Do you offer refunds under any circumstances?

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

What if my package is delayed/lost in transit or stolen?

WoodHaveSaid is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

My order did not reach me on time. Can I return it?

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.

Does the engraving have to be a recipe on the cutting boards? Does the recipe have to be handwritten?

No. We can engrave whatever you would like on the cutting board, as long as it is in line with Etsy's policies. Type recipes look amazing, especially when paired with a handwritten signature of your loved one when possible.

Can you engrave a photo of a person?

Yes! Most photos look amazing engraved on our products. Some work better than others. If you have a concern about if your photo will work, please reach out.